"Thank you for your prompt reply to our call regarding the gas grill. We were at first reluctant to call about the grill over the weekend. However, because your "check in" person emphasized that we call your office regarding any problem, we did call and glad we did. The next day we were so happy to see that a brand new gas grill had been delivered. Your prompt "no questions asked" responsiveness was greatly appreciated. Everything else has been great and our family is having a wonderful time and enjoying the beautiful house that is providing everything for a wonderful vacation."